| Overview Technology Quality Process Infrastructure |
Leveraging our assets to deliver results 
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Enablers
Our technology, quality, process and infrastructure ensure that we deliver on time and our deliverables meet or exceed expectations of our customers. We integrate intellectual capital and the latest technologies to provide complete solutions to all our client needs. All this happens in a disciplined process environment with defined workflows that is made transparent to all stake holders.
Technology
- 4% of annual revenues marked for technology upgrades
- Focused team involved in leveraging technology for innovation & automation
- Strong technology platforms
- Major work-flow systems developed in-house
Quality
- Business transformation - Processes redefined to move from departmental to process approach
- Business strategy aligned to be in line with Six Sigma approach
- Quality Score considered for rewards and recognition
- Working towards Zero Defect deliverables by 2013
Process
- Focus on process improvements for offering value to customers
- All business processes documented and made transparent
- End-to-end content management system, integrated with customers CMS
Infrastructure
- 70,000 sq ft - State-of-the art offshore delivery center
- Energy saving building with state of art Sewerage Treatment Plant
- Secure facility which includes Physical security, Access control for entry and Biometrics for access to critical areas
- Well documented "Disaster Recovery Policy"
Testimonial
"I'd just like to thank you and your team for everything you’ve done. I know you’ve worked tirelessly to meet the deadlines and you’ve dealt so well with such extensive last minute changes. I really appreciate the support and expertise that you have provided and it really has been a pleasure, knowing that they were in such capable hands."
Beth
Production Editor - Leading Publisher of Scientific and Technical Information
